You can return any item within 30 days of purchase provided it is unused and in its original condition, including the original tags and packaging being intact.
If you’re returning an item from Australia for an exchange or store credit, return shipping is free!
How To Request A Return
- Select the item(s) you would like to return
- Select the reason for the return. Upload images if relevant.
- Choose your preferred resolution method (see below for details) and click submit
We will contact you within 1-3 business days with instructions on how to return your item(s). Once they have been received and checked by our quality control team, we’ll issue your refund or ship your replacement.
Returns from Australia
If you’d like to exchange your item for another style/size, or receive your refund as store credit, we’ll pay for your returns postage! Once your return request is approved, we’ll send you a prepaid shipping label – simply stick it to your parcel and drop it off at any Australia Post office.
You can also request a refund to your original payment method. In this case, we’ll email you the returns address and you will need to ship the order back to us at your own cost (unless faulty**).
Returns from New Zealand
Choose whether you’d like to receive a refund to store credit, exchange for another style/size, or receive a refund to your original payment method. Once your return request is approved, we’ll email you our returns address in Australia and you will need to ship the parcel back to us at your own cost (unless faulty**).